Last Updated: 09/11/2025

We take great care to ensure each artwork arrives safely and beautifully. Below you’ll find details about how we pack, ship, and handle your order.

Processing Times

• Original Artwork (Canvas): Please allow 5–7 business days for careful packing and preparation before shipment. Each piece is hand-wrapped in archival materials and securely boxed.
  

You will receive a confirmation email with tracking information as soon as your order ships.

Carriers & Delivery

• We primarily ship via FedEx for reliable, insured delivery.
  
  

• Standard shipping timelines vary by destination, but most U.S. orders arrive within 3–7 business days after dispatch.
  
  

Packaging

To ensure your artwork arrives in pristine condition:

• Original canvas paintings are protected with archival glassine paper, corner protectors, and bubble wrap, then boxed or shipped in a fine art StrongBox® when appropriate.
  
  

• All shipments are clearly labeled “Fragile” and/or “Do Not Bend.”
  
  

Shipping Costs

• Shipping costs are calculated at checkout based on size, weight, destination, and service level.
  
  

• For original artwork, shipping and handling charges may vary.
  
  

• Local pickup or delivery in Raleigh, NC is available by appointment at no charge.
  
  

Insurance & Liability

• All original artworks are shipped fully insured for their purchase value.
  
  

• Once your package is in transit, responsibility transfers to the carrier. We will assist you in filing any claims in the rare event of damage or loss.
  
  

International Shipping

• We currently  do not ship internationally, Alaska, or Hawaii.
  
  

Returns & Exchanges

• Original Artworks: All original artwork sales are final.
  
  

Questions?

We’re happy to help!
📧 Email: k.l.schneider18@gmail.com
📱 Phone/Text: 385-600-1367
🌐 Website: www.karinschneiderfineart.com